Return Policy

Contact Information

Zephyroxquebl
104 Columbia Rd, London E2 7QA
United Kingdom
Email: info@zephyroxquebl.world

Your Right to Withdraw (Consumer Rights)

Under UK Consumer Rights legislation, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving a reason. The withdrawal period expires 14 days after the day you receive the goods.

How to Return

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email). You may use the model withdrawal form available on request, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the 14-day period has expired.

Effects of Withdrawal

If you withdraw from the contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the day we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Return of Goods

You shall send back the goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Products must be returned in their original packaging where possible, unopened or with minimal use if you have opened them to inspect.

Return Shipping

You will bear the direct cost of returning the goods. We recommend using a trackable delivery service. We are not responsible for goods lost in transit until we receive them.

Exceptions

The right of withdrawal does not apply to:

• Goods that have been unsealed and are not suitable for return due to health protection or hygiene reasons (e.g., opened supplement bottles)
• Goods made to your specifications or clearly personalised

If you have opened the product, we may still accept returns at our discretion. Please contact us to discuss.

Faulty Products

If you receive a faulty or damaged product, please contact us immediately. We will arrange a replacement or full refund, including return shipping costs, in accordance with your statutory rights.

Data Processing

We process your personal data in connection with returns as described in our Privacy Policy. Return-related data is retained for the periods specified therein.